Refund policy

We extend a grace period of 7 days for returns, allowing you ample time to consider your purchase.

For your item to qualify for a return, it should remain in its original condition—unworn, unused, with tags intact, and in its pristine packaging. Kindly ensure you retain the receipt or proof of purchase.

Should you wish to initiate a return, please reach out to us at guanabanatheshop@gmail.com. Upon approval via email, you are granted a window of 3 days to dispatch the item or return it at the designated checkpoint. Please note that Guanábana does not cover the cost of return shipping. It's vital to enclose a copy of the email approving the return along with the item.

Feel free to connect with us at guanabanatheshop@gmail.com for any queries regarding returns.

In the event of receiving damaged, defective, or incorrect items, we urge you to inspect your order upon arrival and promptly notify us. This enables us to swiftly address the issue and rectify it.

Please be aware that certain items may not be eligible for return. Should you have any doubts or concerns regarding a specific item, do not hesitate to contact us.

Regrettably, we are unable to accept returns on sale items or gift cards.

For exchanges, we recommend returning the item you currently possess. Upon approval of the return, you can proceed to make a separate purchase for the desired item, ensuring a swift resolution.

Once we receive and assess your return, we will promptly notify you of the approval status for your refund. If approved, the refund will be processed automatically via your original payment method. Kindly note that it may take some time for your bank or credit card company to complete the refund process.